Notice of Privacy Practices

CETC keeps a record of the services we provide to you.  These records may include private health information (PHI) i.e. doctor/dentist visits, medications, seizure protocols, etc.  HIPAA law requires us to maintain your privacy, to give you this notice and to follow the terms of this notice.

  • The law permits CETC to use or disclose your health information to those involved in your care i.e., a Support Coordinator, funding agency, residential provider, etc.
  • We may use or disclose your health information for normal operations.  For example, in a progress note to your Support Coordinator or your funding agency (DSPD, Voc Rehab, schools, etc.), staff entering information into the computer, etc.
  • In an emergency, we may disclose your health information to paramedics, the hospital, etc.
  • We may release some or all of your health information when required by law.

Except as described above, CETC will not use or disclose your health information without your prior written consent. CETC uses the Information Exchange Agreement annually to inform you and/or your guardian of the agencies or individuals that may exchange confidential information.  The CETC Release Form may also be used to request or release information with a third party.

You may request in writing that we not use or disclose your personal health information as described above.   You may also request that the information be amended. We will let you know if we can fulfill your request.

You have the right to know of any uses or disclosures we make with your health information beyond the above normal uses.

You have the right to see and request a copy of your health information on file at CETC.

You have a right to receive a copy of this notice. 

If you need further information or have concerns regarding the privacy of your personal health information, please contact Sandy Smith, CETC Executive Director at 435-752-7952 ext. 2265.

If your concerns are unresolved, you may file a complaint with the Department of Health and Human Services, 200 Independence Avenue, S.W. Room 509F, Washington, D.C. 20201.  You will not be retaliated against for filing a complaint.

Grievance Procedure

Clients, parents, and/or advocates who have reason to believe that a person has been treated unfairly, or that a person’s rights have been denied, shall have the right to a fair hearing of their grievance. The procedure for hearing a grievance and/or appeal may be either formal and/or informal.  When a person has reason to believe that they have been treated unfairly or their rights are being violated they should follow the following procedures.  The grievance procedure shall be explained to the client in a way that they can understand i.e. interpreter for language, louder voice for hearing impaired, situational examples, etc.

Informal

  1. Attempt to resolve the problem directly with the person(s) involved.
  2. If step one does not solve the problem, it should be taken to CETC’s Support Specialists or Supported Employment Coordinator depending on services being provided for the person.
  3. When step one and two do no resolve the problem, an appeal may be made to the Director.  The Director will render a decision within five working days.  The decision will be presented in writing to the person and their guardian, with copies sent to any other involved parties.

Formal

  1. When a grievance cannot be resolved at the informal level it should be submitted in writing by the person (or their representative) to the Director within 30 days of the incident.
  2. The Director shall inform the Chairperson of the Board of Trustees of the grievance. The Chairperson and other members of the board will aid the Director with the problem in any way possible.
  3. The representative of the agency which funds the client should be informed of the problem at this stage (if this has not already occurred).
  4. If the parties agree that a program modification might solve the problem, a PCP meeting will be scheduled. The new PCP will specify the conditions necessary to resolve the problem, the criteria for achievement, and a time line to achieve these conditions.  (Not applicable unless agreed upon by all parties.)
  5. If the problem is still not resolved an impartial hearing officer may be employed. This will be a person with some expertise in the area of the complaint. The person should be mutually acceptable to both parties. The hearing officer will call the parties together to hear both sides of the issue and render a decision. Costs of the hearing officer will shall be shared equally by the parties involved.
  6. All parties shall have the right to counsel and/or representatives of the counsel. The person also has the right to call witnesses.
  7. The ruling of the PCP team of Hearing officer shall be final and binding for all parties. 
  8. Nothing in this policy shall prevent either party from seeking relief through the process of law in the appropriate court.

General Rules of Appeal

All appeals and responses to same should be in a prompt and timely manner. NOTE: ALL PARTIES SHOULD BE AWARE THAT RESOLVING THE PROBLEM AT THE LOWEST POSSIBLE LEVEL IS USUALLY IN THE BEST INTEREST OF ALL CONCERNED.  Each step up demands time, effort and expense that can best be used to further the person’s welfare.

All parties have the right to counsel at their own expense.

Any circumstance which is not a violation of law shall be settled within 45 days. Extensions may be granted if agreed on by both parties and shall be in writing. Violations of law are subject to the statute of limitations.

All grievances and complaints shall be kept confidential by both parties. Any information which might cause prejudice or harm to either party will be kept in strictest confidence. After a solution has been reached either party shall have the right to request that prejudicial information be purged from the record. This may be done upon signed mutual consent.

Who to go to:

Aide: ___________________________

Lead Aide: _______________________

Coordinator: ______________________

Department Head: __________________

Executive Director: Sandra Smith

Support Coordinator: ________________

Service Agreement

CETC’s mission is to empower individuals with disabilities to live their best life.

1. The hours of the day program are 9:00am to 3:00pm. We ask that individuals arrive no sooner than 8:45am and must be picked up by 3:00pm. Please contact your department head for any questions. If you will be absent from the day program please notify your coordinator by 9:15am and transportation coordinator by 8:00am. For Supported Employment individuals, please let your employer and your job coach know as soon as possible. Official business hours are 8:00am-4:30pm.  All calls, emails and texts received outside of business hours will be answered the following business day.

2. CETC has an open-door policy, therefore visits from family members and friends are permitted with an escort. For sensitive conversations, CETC can provide a private location for visits. We request that these visits be brief and not interfere with a client’s supports. Supported Employment individuals should follow the employer’s rules for visitors.

3. To ensure safety and to optimize supports provided, please follow staff’s guidance. If a staff’s guidance is confusing, please ask for clarification. To promote safety regarding lifting clients, CETC will use mechanical patient lifts or portable total body lifts to transfer and lift clients out of wheelchairs, into the restroom, changing tables, therapy mats, chairs, etc. Two-person lifts will be used on a limited basis and may be used when space does not allow for the mechanical lift. Two-person lifts will not be used in spaces that do not allow for proper body mechanics.

4. To promote a safe and clean environment, keep your area clean and assist with clean-up throughout the day.

5. For formal grievances, please follow the chain of contact, e.g. contact your immediate support staff, then lead aide, coordinator, department head, etc. For other inquires check with administrators or ancillary personnel for availability.

6. For safety reasons, please inform your staff when you are leaving the area. If leaving CETC premises, please sign out at the office. Upon returning or if arriving late, please sign in at the office. CETC is not responsible or liable for injuries or accidents that occur while away from CETC (e.g., doctor appointments, lunch, etc.).

7. In line with our mission statement, CETC encourages a dress code and hygiene standards consistent with a professional setting. This includes but is not limited to; wearing closed toed shoes while on vocational activities, wearing clean clothes, avoiding disorderly and distracting hair color/styles, body piercings which bring undue attention, refraining from vulgar clothing, etc.    

8. As per our mission statement, CETC encourages skill building. To maximize instruction and skill building we ask that individuals practice responsible cell phone usage. Cell phone usage training and support may be requested for those who require it. Supported Employment individuals should follow employer’s rules.

9. We discourage disruptive behaviors such as; verbally abusive or physically aggressive behaviors toward others, fighting with or swearing at peers, lying, stealing, cheating, or other disruptive behaviors. A behavior plan (funding permitting) will be requested for those needing assistance in this area.

10. CETC prohibits sexual harassment of any kind. Sexual harassment is defined as; behavior characterized by making of unwelcome and/or inappropriate sexual remarks or physical advances in a workplace or other professional or social situations. This can include but not limited to, unwelcomed sexual flirtations, advances or propositions, verbal abuse of sexual nature, inappropriate touching, graphic verbal comments about an individual’s body, or sexually degrading words used to describe an individual. Report any instances of sexual harassment to your supervisor.

11. There will be no food or drink (no open containers) allowed on the CETC vans. CETC may provide transportation accommodations to and from the day program within reason, funding permitting. Our van arrives within a predetermined window of time. Upon arrival the van will honk the horn and wait 5 minutes. If it appears that no one is coming, the van will continue on its scheduled route to remain on time, unable to return. Once the van leaves it will be the individual/family/residential staff’s responsibility to provide transportation. Please know that our pick-up window is 15 minutes on either side of your scheduled pickup/drop of times. This window is to account for unforeseen circumstances out of our control. If an individual needs special accommodation please contact the transportation manager at 435-752-7952.

12. It is the responsibility of the individual or guardian (rep payee) to pre-pay lunch accounts and for private pay invoices to be paid within 10 days after being received. CETC does not loan money to individuals and therefore can not provide lunches to those who have not paid in advance for them. CETC will attempt to contact parents/caregivers when lunch accounts are insufficient. Those with insufficient activity funds will miss out on community activities. CETC will provide utensils for those who purchase lunch through CETC. Those who bring lunch from home are responsible for bringing their own utensils for lunch. Lunches cost $4.00 each as of 8.1.25. The amount of money for activities depends on the activities the client chooses to participate in. Clients are responsible for providing their own personal use items including toiletries such as toothbrush, toothpaste, deodorant, wipes, etc.

13. CETC is responsible for the support an individual may need during the day program, but it is the responsibility of the individual/guardian to provide supplies needed for individual care e.g., wipes, snacks, change of clothes, toothbrush, sunscreen, etc. Individuals needing support with personal care are responsible for providing incontinence underwear. Personal care may consist of wiping, changing clothes, changing adult briefs, and/or any restroom assistance and may be delivered by any staff member of CETC. Please contact the coordinator for any accommodations needed for personal care.

14. In the interest of keeping participants healthy and safe, those who present symptoms of fever, vomiting, and/or diarrhea will need to stay home. If any of these symptoms appear while attending the day program, the individual’s guardian/caregiver will be contacted and asked to pick the person up in a timely manner.  

15. In keeping with our mission statement and encouraging independence, individuals should bring money from home to pay for the various community activities they may participate in. If an individual needs special accommodation please notify their coordinator.

16. CETC IS A SMOKE FREE ZONE AND A DRUG FREE TRAINING CENTER!  Those who smoke may go out to the sidewalk by the street. This rule also applies to electronic cigarettes. Supported Employment individuals should follow employer’s rules. The use of alcohol or illegal drugs on the premises is prohibited.  Supported Employment individuals follow employer’s rules.

17. When working in the community, follow the rules and dress code of the employer for whom you work, including vocational activities and supported employment sites.

18. For CETC to best fulfill their mission statement we encourage individuals and families to participate throughout the Person-Centered Support Planning (PCSP) process. Success of goals depends on individual’s participation in their own goals. Refusal to fully participate in one’s goals could hinder progress.  

I have fully read, understand, and will comply with the terms and conditions as described above while receiving supports from CETC. Any concerns by either party have been discussed and/or addressed to my satisfaction.

Consumer Signature: _____________________________________________       Date: ______________           

Guardian/Family Member: ________________________________________        Date: ______________

Residential Provider Representative: ________________________________        Date: ______________

CETC Representative: ___________________________________________         Date: ______________

Human Rights Policy

Each person receiving any of The CETC services will include the following rights:

  • The right to be treated at all times with courtesy, respect and dignity;
  • The right to be treated equally as a citizen under the law, including the guarantees of the privileges afforded under the Constitution of the United States’
  • The right to receive support in an appropriate, safe, sanitary environment that complies with local, state, and federal standards;
  • The right to nutritious food, and support for health and wellbeing;
  • The right to practice the religion of choice or to abstain from such practice;
  • The right to timely access to appropriate medical and dental treatment including medication;
  • The right to access available supportive services including, occupational therapy, physical therapy, speech therapy, behavior modification and psychology services, and other necessary services as approved by the payer;
  • The right to receive appropriate supports in the most inclusive and least intrusive manner;
  • The right to personal privacy;
  • The right to communicate freely with persons of choice in any reasonable manner, including social interactions with members of either sex
  • The right to pursue economic opportunities;
  • The right to be free from physical, emotional, psychological, or sexual abuse, neglect and exploitation;
  • The right to participate in all decisions affecting the person’s life;
  • The right to present grievances;
  • The right to choose among available options;
  • The right to be free from inappropriate chemical or physical restraint;
  • The right to access personal money and possessions
  • Any additional rights outlined in the contracting agency’s policy;
  • The right to have records kept confidential under the guidelines in Utah Code 63-2-201-206; Idaho Code Sections 66-412 and IDAPA 16.03.21. and
  • The right to disagree with support coordinators and provider staff and to choose who the support coordinator or provider of services will be according to the options available in the area where the individual resides.

I have received training about my rights using the book “You and Your Rights” by Lynne Tucholke-Shorter & Cheryl Laaker.  I have been informed of and have received a copy of the Human Right’s policy for CETC.

___________________________________________________           _____________________

Client Signature                                                                                        Date

___________________________________________________           _____________________

Parent/Guardian/Family Representative Signature                                   Date